Jeff Couchs RV Nation

I've been in sales for over 50 years, and, self employed for 35. Deceptive suppliers and even customers are to be expected.

I agreed to order and purchase a Salem Villa 40PBQ Park Model travel trailer from RV Nation based on all You-tube videos, forums and diagram pics available online. The problem began when a set of pictures was sent to my text messages on November7 from Brannon Osterberger. Brannon Osterberger with RV Nation exceeds even my expectations. He deceptively added an item to my contract that we hadn't discussed, nor is shown available or accessable in any ad, video or promotion.

When I reviewed it I brought to his attention that I didn't expect, never discussed or saw a picture of a 40 PBQ with the cheap table and chairs instead of what I was expecting and discussed...the Versa Lounge one piece unit entire wall unit ,and, I was not happy with their alternative. He reordered the correct unit, but, at a higher price, and, he couldn't hold the interest rate. I was concerned about the higher total monthly payments. His first comment was that I signed the contract and has emphasized that every time I spoke with him directly until my visit to their fascility in Ohio on Nov21.

Particularly odd was his initial comment at our meeting addressing the 40 PBQ as the one with the free standing table and chairs. He mentioned it three times at the start of our visit. My significant other and I were surprised when he started the conversation with us addressing the fact that I signed the contract and ordered the separate table and chairs that were in the pic of my order that was delivered on November 7. When I tried to discuss the matter with him he angrily stated that I ordered the unit that way, and exclaimed most emphatically " *** you" you're not getting your deposit back.

I hadn't even asked for the $1000 back at that point ...and, after that comment I asked him why he didn't even want to discuss it. He said once more you *** ordered it that way. I told him to go to *** with his attitude and property. His disrespect for customers , and, lack of consideration is astounding.

I have ignored his further text attempts to sell me the RV while he acts like nothing happened! I'm not exactly sure what further deceptive game he is pulling ,but, I have some thoughts. I would never buy or recommend him ,or, purchase that or any unit at RV Nation.

It would have been nice if his attitude in person as pleasant as his text messages and emails...we then wouldn't be at this juncture. He has yet to apologize for his unprofessional and disrespectful attitude...

I was leary of the low price on a Forest River Vibe 28RL that was not available at the present time but was encouraged to place a $1000 deposit to have first choice when it was suppose to be delivered mid March. It has not been delivered, my financial situation has changed and I requested my name be removed and my deposit refunded.

RV Nation will not refund, they have not done or lost anything, but say it is non-refundable.

AVOID this dealership. Read the Better Business Bureau complaints and look at their 1.5 star rating from customers.

They are wolves in sheep's clothing.

BAD KARMA IS BAD BUSINESS.

I have an RPod 182g which, due to a very difficult time in my life recently, I lost the keys to. I was able to replace one of them but have been unable to locate a replacement company for the other key.

Called and left a message asking if they could help or at least direct me to someone who could. No reply in about 3-4 days. Sent email 2 days ago. Still nothing.

Weve had our trailer for almost 4 years now and this isnt the first time weve experienced problems. The day we took delivery we didnt even see our salesman. We heard stories about how people bought RVs and the salesman went over every detail about the rv. We know a couple who have been living in an rv full time, bought a small one for when they travel and the salesman went over everything.

Some kid who worked at Couchs met us, told us about the tanks and the TV. Thats all he knew about. The trailer was supposed to have a sway bar put on it and an extra battery.

None of that was done! Prices great, service sucks!!!

I commend Jeff Couch's RV Nation for having the best price I found on my new 5th wheel and my salesman was top-notch and attentive throughout the purchasing process.

Financing department tried to convince me I was approved at 8.99%, gave me the old, I will call that nasty mean old bank and get them to take another look!!!" speech after I refused. Called me back congratulating himself for getting me down to 7.99%. I called Bank of the West directly, and they told me I had been approved at 4.99%.

Delivery is handled by contract drivers and the driver who accepted my trailer for delivery decided to stay down in Florida for other local jobs instead of picking mine up on time...not the dealerships fault. What is their fault is seeing it sitting on the lot for 4 days after it was supposed to be picked up and not calling the driver or hiring another one.

Delivery manager, Gary, tells me, The driver accepted the load, you have to talk to him. I asked if the dealership took any responsibility for my trailer not being shipped out on time twice, both times he said they felt no responsibility for the driver being late.

Driver arrives with my trailer rated at 21,000 lbs with a truck that cannot legally tow it due to Gear, was extremely overloaded on payload. Had there been an accident, no insurance would have paid out. The dealership should ensure the drivers are using the proper vehicles sized to the trailers before they leave the lot.

What sold me on buying this trailer was the dealer installed solar/inverter system. Due to travel restrictions and so forth, I relied on a video to show me the equipment...nothing in-depth, but the brand names looked right and one assumes the dealership knows what they are doing.

Do not get anything from Couch's with a solar system they installed!!! Save your money and hire an installer to do it the right way. They wire it so the additional batteries can ONLY be charged by solar...not by shore or generator. They then wire a single phase inverter/charger/transfer switch through an external transfer switch to power both of the 50-amp legs in a manner that feeds back into itself, so they wired in a breaker box.

In order to use the inverter, you must remove shore or generator power, go into the bay and flip on the inverter, then flip on the breaker. Because the inverter receives no incoming power from any source it cannot perform its function as a battery charger or transfer switch or operate as an emergency backup if I lose shore/generator power until I manually engage it.

In an attempt to correct this situation I explained what I expected the system to do versus what I received and requested to return the inverter for an exchange or refund for the parts I needed. Salesman told me I would need the owners, Jeff Couch, approval.

Today, 12 August 2020, we arrange the call and, assuming he has been briefed on what I am calling about, he immediately is very rushed and interrupting asking questions, then not letting me get more than 3-4 words out before interrupting again and again before telling me to say what I want because he is a very busy man. As I attempt to speak again he jumps back in and into a tirade of F-bombs and curses, raving uncontrollably before ending with, You bought it, it's your *** trailer and hangs up.

Five minutes later he calls back from his service department and starts barking about what is it I think the system should do and again, as I am trying to explain he loses it again and threatens to hang up. I am literally dumbfounded at this point as he then says he will talk to his guys about what equipment I need, Do you want me to do that and get you a price? Told him sure thing and we hang up.

Later, he calls back and apologizes, then suggests we start over and have a conversation and talk to each other like adults. To be clear, I called intending to offer a suggested course of action to see if it was possible and never got more than 4 words out of my mouth in the first conversation and then couldn't say much the second time either...never raising my voice or resorting to name-calling.

He allowed me to actually explain why I called, what issues I was having, and was only calling to ask if it was possible to return the inverter to him for a refund or exchange for the proper inverters I needed since they have the receipts and know where they bought it from...that was it! I even explained my intentions the day before with my salesman, I had no reason to call up in anger.

My reason for writing this review all comes down to Jeff Couch and his inability to control himself. It was unwarranted, unprofessional, and completely out of line before I ever had a chance to finish one sentence. As I said, you will get the best price around most likely, but beware the finance/shipping departments and be prepared to hear some F-bombs and other choice words should you ever have to speak with the owner.

Plenty of other customer reviews can confirm.