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2.3
Details
I bought a 40CCK trailer from Jeff Couchs R.V. by phone and email. Well folks, I wired the total amount to them. Their finance manager Derek confirmed receipt of funds by email and said they would get it prepped and ready to ship. When I called Derek to thank him for...
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1 comment
Anonymous
#1747217

Helps us as we are talking by phone and e-mail

Review
#1139680 Review #1139680 is a subjective opinion of poster.
Reason of review
Problems with payment
1.0
Details
Jeff Couchs Rv Nation - Absolutely No Customer Service and they all Lie

Update by user 1 day ago

The Company has not even contacted me for this issue. It is well known that they have poor customer service especially if you are fromOut of town. Please anybody if you are going to buy a camper Jeff Couch will provide a better price but the money you Dave is not worth...

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1 comment
HandsomelyWeasel865
#1753461

Further update spoke with Bryan Hayes. He supposedly is the warranty manager with no backbone as one minute they are nice and them next minute.

He is not allowed to talk to me. They really no how to provide customer service. Was hoping to resolve issue to everyone’s satisfaction. Unfortunately when all fails I plan to file small claims suite.

I am willing to spend more money than I will win just to have Jeff Couch spend his money.

The really sad thing is this is my 80 year old mothers camper she bought. Beware the elderly.

Review
#1657465 Review #1657465 is a subjective opinion of poster.
Cons
  • Just everyone lies to you and takes no responsibility
Reason of review
Warranty issue
Loss
$900
Preferred solution
Full refund
Tags
  • Warranty Cannot Be Trusted
1.3
Details
Jeff Couchs Rv Nation - Horrible Sales people
I called about a camper to purchase. Got some person who knew nothing about their products first off I stayed on the phone because their prices were decent even with delivery however I wanted specifics, their website offers to build what you want but I was told I had...
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Review
#1335827 Review #1335827 is a subjective opinion of poster.
Cons
  • Crooked attempt to cheat us
  • Very poor customer service
  • Salesman on the phone
Reason of review
Poor customer service
Loss
$17599
Preferred solution
Let the company propose a solution
Tags
  • Travel Trailer
3.5
Details
Recently bought an R-POD 195 from couch's in Trenton Ohio. First trip out the ground fault circuits went out and would not reset. No TV means wife is pissed, luckily the air conditioner was on a separate circuit. Called warranty office and set up an appointment. They...
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Review
#1674179 Review #1674179 is a subjective opinion of poster.
Reason of review
Damaged or defective
Tags
  • damaged stock
  • Travel Trailer

Jeff Couchs Rv Nation - Problems with refrigerator

1.9
Details
Good place to buy. Horrible for service! Will never call back or hardly even take a call. It’s all about sales so if you think you will need service won’t happen.
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Review
#1624364 Review #1624364 is a subjective opinion of poster.
Pros
  • Pricing
Cons
  • Very poor customer service
Reason of review
Warranty issue
Preferred solution
Deliver product or service ordered
Tags
  • Travel Trailer
4.6
Details
Jeff Couchs Rv Nation - Price was great, buying experience was good!
Jeff Couchs Rv Nation - Price was great, buying experience was good!
I really tried to buy local but it was not possible. My local dealer in CT said they would only perform service and warranty repairs on Forest River campers they sold. They wanted $24k for a 2017 Surveyor 201RBS and RV Nation was $17.5k. I asked the local dealer if...
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Review
#1160619 Review #1160619 is a subjective opinion of poster.
Reason of review
Fair pricing

Jeff Couchs Rv Nation - Horrible place

1.0
Details
the people here don't care about anyone and they will screw you over the first chance they get it is not worth it to save a few bucks I would rather pay more money to people who care about customers remember if it seems to good to be true it prob is they will screw you on trade in and charge way to much for extras stay away from this place
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1 comment
Anonymous
#1759249

Really a great review. Did you even buy a camper from them? Sounds like another dealer is pissed off they are taking your business!

Review
#1668861 Review #1668861 is a subjective opinion of poster.
Reason of review
Bad quality
2.8
Details
We were looking at Alpha Wolf travel trailer and RV nation had one we wanted. When we were in the process of buying they were sooo attentive. Once the purchase was over we couldn't even get phone call back. They had to replace a storage compartment door when we picked...
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Review
#1599766 Review #1599766 is a subjective opinion of poster.
Resolved
5.0
Details

Update by user Sep 27, 2018

The entire team at RV Nation have done an ousting job to make a smooth transaction. It is definitely worth the trip to save yourself some money. I will have no reservations in recommending anyone to them.

Original review posted by user Sep 13, 2018

you're buying from out-of-state beware of bait and switch. After...
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1 comment
Anonymous
#1570145

The entire team at RV Nation have done an ousting job to make a smooth transaction. It is definitely worth the trip to save yourself some money. I will have no reservations in recommending anyone to them.

Review
#1354735 Review #1354735 is a subjective opinion of poster.
Reason of review
Poor customer service

Contact Jeff Couchs Rv Nation Customer Service

Mailing Address:
Jeff Couchs Rv Nation
2122 Hamilton Eaton Rd
Hamilton, Ohio 45011
United States
Phone:
(513) 863-7000
All Jeff Couchs Rv Nation Contacts
Purchased 2015 Salem Hemisphere 299RE in February 2015. RV Nation had the best deal anywhere. Did the walk through and found a few minor problems but they recommended that we take it home, figure out what else might be an issue, then bring it back for service. Made...
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5 comments
Anonymous
#1498022

Several people have mentioned customer relations, and some personal verbal assaults by higher ups in the organization. Seems to be a valid issue, when name calling and cursing is not called for at all.

This type of behavior usually produces negative outcomes for the person(s) in many areas, not just business issues. If I had to deal with this to purchase a camper, I would find somewhere else to purchase. If I could buy a camper for a valued price, dealt with responsibly I would probably go ahead and purchase camper.

Hard to write something with so many factors involved. Hope this helps.

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Review
#952020 Review #952020 is a subjective opinion of poster.
Reason of review
Bad quality